Question 1

How is pricing structured?

Accepted Answer

Pricing is a flat service fee that steps up with the size of your list: $20 covers 1–20 items, $25 covers 21–40 items, $30 covers 41–60 items, and 61+ items get a custom quote. There’s no fixed item minimum — even a single-item run is welcome and just sits in the $20 tier. See the full fee schedule →

Question 2

Which stores do you shop at — any store local to the area?

Accepted Answer

Day-to-day, you’ll see Beatrice at Trader Joe’s, Whole Foods, Mariano’s, White Castle, Bakers Square, and Garrett Popcorn. Beyond that, she shops at any local store near Rockford on request — just call to confirm she can get everything on your list. Browse the full Stores we shop list →

Question 3

What’s the typical turnaround time?

Accepted Answer

A single-store shop usually takes about 1.5 to 2 hours from list to handoff. Multi-store runs or longer lists naturally run longer — Beatrice confirms the timing as the shop progresses.

Question 4

Which payment methods do you accept, and when is payment due?

Accepted Answer

Payment is prepaid, before shopping starts. After you submit an order, you can pay the service fee through secure card checkout. You can also arrange payment with Beatrice by Zelle, Cash App, PayPal, cash, or Square.

Question 5

What’s the cancellation policy?

Accepted Answer

You can cancel any time. The $20 cancellation fee applies only if Beatrice has already departed to shop — that’s what covers the trip. Start an order request →

Question 6

How does local pickup work?

Accepted Answer

For a local Rockford order, you and Beatrice agree on a date, time, and mutually agreed public pickup location for the handoff. No home address is needed for the local order flow. Start an order request →

Question 7

How is domestic shopping different from local pickup?

Accepted Answer

Domestic Shopping & Shipping is a separate service and does not use a public pickup handoff: you provide a U.S. delivery address, Beatrice shops for approved items, and the packed order goes to a carrier for U.S. delivery. Local Rockford orders use the public-location handoff described above. See domestic shopping & shipping →

Question 8

Do you deliver local orders to my door?

Accepted Answer

No. Local orders are not delivered to a residence. Any local handoff takes place at a mutually agreed public location in Rockford; for carrier delivery to a U.S. address, use the domestic shopping & shipping service.

Question 9

When do international customers receive the U.S. receiving address?

Accepted Answer

A receiving address is never published in the FAQ. It is shared privately only after your inquiry is reviewed, the plan is approved, and the receiving service is confirmed. Start an international receiving inquiry →

FAQ — the honest answers.

Fees & timing

Stores & payment

Orders & pickup

Delivery options

International receiving